Refund Policy
ChoosinTexasEmo sells credit packs as one-time payments, processed by Waffo Pancake as merchant of record. This policy explains when you can get your money or credits back.
01Failed videos: credits come back automatically
If a video fails, times out, or is stopped by our safety checks, the credits for it are returned to your balance automatically. You do not need to ask.
02Unused credits: refundable within 7 days
You can ask for a refund within 7 days of buying a pack. We refund the part of the pack you have not used: a pack with all its credits unused is refunded in full, and a partly used pack is refunded in proportion to the credits left.
03Used credits are not refundable
Credits spent on videos that were delivered are not refundable, including when you do not like how a video turned out. The home page shows samples and what photo to upload, so you can see what to expect before you spend credits.
04Billing errors
If you were charged twice or charged an amount you did not agree to, we refund it in full, at any time.
05How to ask for a refund
- Email support@choosintexasemo.com from the address on your ChoosinTexasEmo account.
- Include your receipt or order number and the reason.
- We reply within 3 business days. Approved refunds are made through Waffo Pancake to your original payment method, and the refunded credits are removed from your balance.
06Please contact us before your bank
Most problems are fixed fastest by email. If you open a chargeback or payment dispute instead, we may pause your account while it is open. Accounts with repeated refund requests, chargebacks or disputes may be suspended or closed, as described in our Terms of Service.
07Your other rights
This policy does not limit your rights under the Waffo Buyer Terms or under consumer law where you live.